House rules

House rules

Dear guests

We are really happy to welcome you in Bad & Ski pension. We hope that you can have a good time with us. The surroundings of Bad Kleinkirchheim offer a wide range of opportunities for active holiday as well as relaxed holiday in every season of the year.
The services of the pension, (some of them are included in the price, some of them can be used with an extra charge) are for making sure that you feel pleasant, during your stay in the region.
Bad & Ski pension is a non-smoking accommodation. Please do not smoke, for your own health sake, and to protect the well-being of others! Enjoy the fresh, clean air provided by 1050 meters above sea level.

Check in/ Check out

Check in:  Please arrive between 15:00-20:00 on the first day of booked. In case of different arrival, please indicate via written form before the contractual arrival.
Check out: Check-out time is until 10:00 on your last day. Please pay the rest of the reservation at the reception upon arrival (in euro cash, or by credit card).

Meals

Breakfast:
Rich buffet breakfast in our dining room between 8:00-9:30. In case of full house we separate the breakfast time into two groups (8:00-8:45, and 8:50-9:35), to avoid crowd, waiting lines due to for refilling the consumed food. The guests are scheduled by prior arrangement.
You can have unlimited breakfast, but we kindly ask you to do not take any food out of the dining room. If requested, we can prepare travel package for extra charge.

Dinner:
The dinner Is provided by our 4 star sister hotel’s restaurant, and served in the dining room. In case of full house, dinner is in 2 periods. For more information (in case if necessary) upon arrival at the reception. If you package does not include dinner, it can be purchased for 12€/person/dinner.

Cleaning

Every day between 10:00-14:00, when we refill the toilette paper, empty the trash. If there is any problem indicated will be fixed during this time. Extra cleaning (hoovering, dusting, swiping up the floor in the bathroom) only made for an extra charge (8€). Towel change or extra towels are for 2 €/piece.

Heating system

System of the heating is connected to the local BioWärme service network. On the lower floors radiators provide heat. Please do not change the temperature control from the standard values, with any request contact the receptionist. On the upper floors there is an underfloor heating system. If your room temperature is not optimal also let us know in the reception.
The door of the balcony and the windows should be opened only until ventilation in the winter season. Most of them glazed windows are an old fashioned Austrian system,
If the door handle is selected incorrectly, you will be not able to open the door properly and it may come out of the hinge, which could result in an accident.
If you have any problem how to handle the door, windows please ask from the staff.

Damage

Damages from improper use must be paid by the person who caused. (Example: breaking the door of the shower cabin.)

Key usage

When leaving the house, please hand over the room key in all cases. The reception of the pension is open until 20:00; the door of the main entrance is open during all season.