Important information

Important information

Before arrival

  • The price of the room is in euro, which include a breakfast, free use of the sauna, steam bath (between 17:00-21:00), parking, and taxes except for the local holiday fee.
  • If you have any special requests for the rooms (location, floor, balcony, orientation, etc.) please note that during reservation, upon arrival is not possible to change them
  • Half board must be requested during the reservation and can be changed maximum 14 days before arrival .For any special diet – food allergy, vegetarian or vegan- can be solved, with an extra charge of 9€/day/person (This will be charged only if it requires different meal other than the standard breakfast or dinner.)
  • We advise to make a cancellation insurance, as based on our experience it can occur often, that our guests could not come mainly because of diseases or accident, but unfortunately we are not able to modify the date anymore, and had to pay the booking fee. (We are not accepting any medical report.)

Arrival / Check in

  • Please check in between 16:00-20:00 on the day of arrival. In case of later arrival please contact us by email.
  • A la carte dinner will be served from 18:00 -19:30. For the guests arriving after, we may not be able to provide dinner.
  • The rest of the accommodation fee must be paid at the reception upon arrival.

It is possible to pay in cash (euro) or by credit card.

During your stay

  • We advise you to take a photo of your ski passes and rented equipment, because all of them are very similar to each other, so in case it is very difficult to identify without a number.
  • If the weather forecast indicates strong wind or heavy snowfall for the duration of your stay at the hotel, we advise you to buy 1 day ski pass every day.
  • Unpaid items should be paid the day before leaving the hotel between 16:00-20:00.

Check-out

  • Check-out on the last day until 10:00.
  • We can provide a luggage store, in case you would like to spend your last day on skies.

Cancellation policy

After the booking, we reserve the rooms for 3 working days. During this period the guests should transfer 50% of the accommodation fee to our Austrian bank account, based on the deposit request sent to our guests.

The room reservation will be confirmed after the transfer. The contract will be finalized between pension and the guest after the money transferred.